Mochi Health has built a recognizable brand in the GLP-1 telehealth space, combining provider visits, dietitian support, and prescription access into a membership model. The membership itself is $79 per month (often discounted to $39 for a first month in eligible states), and it does not include medication — that's billed separately by the pharmacy at Mochi's published rate of $99/month for compounded semaglutide or $199/month for compounded tirzepatide. Add the two together and the effective monthly total lands around $178 for semaglutide or $278 for tirzepatide, before any dose-related variation.
For patients who signed up expecting a single all-in price, seeing two separate line items on a statement is often the first source of frustration. The second is coaching and visit structure: Mochi's model includes video visits with providers and dietitians, which some patients value and others find adds friction, particularly if visits get rescheduled or providers change. Patient reviews on independent sites describe both very positive experiences and specific complaints about missed or rescheduled video visits, so your experience may depend on your specific care team and state.
None of this makes Mochi illegitimate. It's a real telehealth company with licensed affiliated medical practices and actual prescribing physicians. The decision to leave usually comes down to cost structure and program fit, not legitimacy.
Mochi Health's own FAQ and published policies state you can cancel your membership at any time without a penalty or cancellation fee — there's no long-term contract locking you in. The practical detail that catches people off guard is timing: cancellation requests submitted less than roughly 14 days before your next renewal date may not take effect until after that cycle bills, meaning you could be charged for one more month even after requesting cancellation. Prescription medication charges are separately governed by a strict no-refund policy — once a prescription has been processed, prepared, or shipped, it is final, regardless of your membership cancellation status.
Practically, this means two things matter for a clean exit: canceling with enough lead time before your renewal date, and understanding that any medication already billed or shipped is yours to keep and use — it won't be refunded, so there's no financial benefit to letting it go unused.
Log into your Mochi portal and confirm your next billing date. Submit your cancellation request with at least 14 days of lead time to avoid being billed for another cycle.
Note how many weeks of semaglutide or tirzepatide you have on hand. This determines how much runway you have to complete a new provider's intake before you run out.
Note your exact weekly dose and how long you've been on it. Share this with your new provider so they can continue you at your current dose rather than restarting titration.
Begin your new provider's onboarding while your Mochi medication is still active, so your next prescription is approved and shipping before you cancel.
Request written confirmation of your cancellation date and that no further charges will be processed. Keep this in case of a billing dispute.
Access your account at joinmochi.com and check your membership section for your current plan, renewal date, and any state-specific terms.
Cancel through the patient portal or by contacting Mochi support directly. Submit at least 14 days before your renewal date to avoid an extra billing cycle.
Confirm whether canceling your membership also cancels any refill currently in process, so you know exactly what's still coming and what isn't.
Start Luma Health's intake at start.mylumahealth.com while your Mochi medication is still active. Wasef Health, PC can typically prescribe at your current dose, no re-titration required.
Save your cancellation confirmation email or portal screenshot. Check your statement for one to two billing cycles afterward to confirm no further charges post.
Continue your injection on the same weekly schedule once your new shipment arrives. There's no need to pause between providers if your timing is right.
The most common mistake in any provider switch is canceling before the next supply is lined up. Even a short gap in semaglutide or tirzepatide can bring back appetite and food noise that took months to quiet down. The fix is sequencing, not urgency: start your new provider's intake while you still have two or more weeks of Mochi medication on hand, and time your Mochi cancellation to land after your new shipment has already arrived.
| Timing | Action |
|---|---|
| 2 weeks before your last Mochi dose | Submit Luma Health intake with current dose and treatment history |
| 7–14 days before last dose | Wasef Health, PC reviews and prescribes at your current dose |
| 5–10 days before last dose | VialsRX ships your first order with tracking confirmation |
| Day of last Mochi dose | Submit your Mochi cancellation request, with at least 14 days before your next renewal if possible |
| Next scheduled injection day | Continue on schedule with your new medication — no gap, no restart |
| Cost Component | Mochi Health | ★ Luma Health |
|---|---|---|
| Monthly membership fee | $79/mo (separate from medication) | None — one flat price |
| Compounded semaglutide | +$99/mo | $197/mo, all-in |
| Compounded tirzepatide | +$199/mo | $297/mo, all-in |
| Effective total (semaglutide) | ~$178/mo | $197/mo |
| Effective total (tirzepatide) | ~$278/mo | $297/mo |
| Cancellation fee | None | None |
| Minimum commitment | None, month-to-month | None, month-to-month |
The honest math: Mochi's combined semaglutide total (~$178/month) is actually a bit less than Luma Health's flat $197/month rate, largely because Mochi's compounded medication price sits below ours at that tier. Where Luma Health pulls ahead is on tirzepatide, where Mochi's combined total (~$278/month) runs higher than our flat $297/month rate only marginally, and simplicity: one line item instead of two separate charges to track, with no membership fee that continues regardless of which medication you're on.
$197/mo flat semaglutide. $297/mo flat tirzepatide. No separate membership fee. No contracts.
Start With Luma Health →Cancel through your Mochi patient portal or by contacting their support team directly. There's no cancellation fee, but submit your request at least 14 days before your next renewal date to avoid being billed for another cycle. Get written confirmation of your cancellation date and that no further charges will be processed.
No. Mochi's published policy allows cancellation at any time without a penalty. The nuance is billing timing, not a fee: cancel too close to your renewal date and you may still be charged for one more cycle before it takes effect.
Membership fees are generally not refunded once a billing cycle has started, and prescription medication sales are final and non-refundable once processed, prepared, or shipped, regardless of when you cancel your membership.
Mochi charges a $79/month membership (sometimes discounted to $39 for the first month) plus medication billed separately: $99/month for compounded semaglutide or $199/month for compounded tirzepatide. Combined, that's roughly $178/month for semaglutide or $278/month for tirzepatide.
Yes. Complete Luma Health's intake with your current dose and treatment timeline while you still have Mochi medication remaining. Wasef Health, PC can typically continue you at your current dose rather than restarting titration, as long as the switch happens before your supply runs out.
It depends on the medication. For semaglutide, Mochi's combined total (~$178/month) is slightly less than Luma Health's flat $197/month. For tirzepatide, the two are close, with Luma Health's $297/month running only modestly above Mochi's ~$278/month combined total. Luma Health's advantage is one flat charge instead of two separate ones.
No. Mochi supports both insurance-based access to branded medications (with prior authorization assistance) and a cash-pay compounded pathway. Compounded semaglutide and tirzepatide are billed at Mochi's separate published rates regardless of insurance status.