Effective Date: March 21, 2024
Luma Health ("Luma Health," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected] or call 888-455-7689.
When you visit https://mylumahealth.com and use our services, you trust us with your personal information. We take your privacy seriously and are committed to being transparent about how we collect, use, disclose, and protect your information. This Privacy Policy applies to all information collected through our website, telehealth platform, mobile applications, communications, and related services (collectively, the "Services").
We collect information that you voluntarily provide when creating an account, completing intake forms, participating in telehealth consultations, purchasing products or services, contacting customer support, or subscribing to communications. Information may include:
When you use our Services, we may automatically collect:
We may use your information to:
Where required by law, we obtain your consent before processing your information.
We do not sell your personal information. We may share information with:
Including Beluga Health, P.A. and affiliated healthcare providers involved in your treatment.
Including payment processors, cloud hosting providers, customer support vendors, analytics providers, pharmacy fulfillment partners, and telehealth platform providers.
In connection with mergers, acquisitions, financing, or sale of company assets.
When required by law, subpoena, court order, regulatory request, or to protect rights and safety.
When necessary to provide requested products or services.
We use cookies, web beacons, pixels, and similar technologies to maintain site functionality, improve user experience, analyze website performance, and measure advertising effectiveness. Users may manage cookie preferences through browser settings.
Our Services may utilize Google Maps APIs and related location technologies. By using these features, you agree to Google's Terms of Service and Privacy Policy. You may revoke location permissions through your device settings at any time.
We retain personal information only as long as necessary to provide Services, maintain healthcare records, comply with legal obligations, resolve disputes, and enforce agreements. Healthcare records may be retained for periods required by applicable state and federal laws.
We maintain administrative, technical, and physical safeguards designed to protect personal information and Protected Health Information (PHI). Security measures may include encryption, access controls, secure hosting environments, employee training, and monitoring systems.
No system can guarantee absolute security, and users acknowledge the inherent risks associated with internet communications.
Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn such information has been collected, we will take reasonable steps to delete it promptly.
Depending on your jurisdiction, you may have rights to:
To exercise your rights, contact us at [email protected] or call 888-455-7689.
Some web browsers offer Do-Not-Track features. Because there is currently no uniform standard for recognizing Do-Not-Track signals, our Services may not respond to such signals.
Residents of certain states may have additional privacy rights.
California residents may have rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the Confidentiality of Medical Information Act (CMIA).
Residents of Florida, Texas, New York, Illinois, Massachusetts, and other jurisdictions may have additional rights under applicable privacy laws. Where required, Luma Health complies with state-specific privacy requirements regarding health information, mental health records, genetic information, HIV/AIDS-related information, and substance use treatment records.
We may update this Privacy Policy periodically. Any changes will become effective upon posting on our website. The updated effective date will appear at the top of the policy. Continued use of the Services following updates constitutes acceptance of the revised policy.
If you have questions regarding this Privacy Policy or our privacy practices, please contact us: