Shipping Policy | Luma Health

2–3

Business Days to Process

4–12

Business Days Average Transit

Only — Domestic Shipping

📦 Domestic Shipping Policy

Shipment Processing Time

Processing

2–3 business days after order is placed

Transit Time

4–12 business days average delivery window

Weekends

Orders are not shipped or delivered on weekends or holidays

High Demand

Shipping times may be affected during high-demand periods, holidays, or peak shipping seasons

📧 If there will be a significant delay in the shipment of your order, we will contact you via email or telephone with an update.

If we are experiencing a high volume of orders, shipments may be delayed by a few additional days. Please allow extra transit time for delivery.
Shipping times may be affected if one or more ordered items are in high demand or during holidays and peak shipping periods.

💰 Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on order size, weight, and destination.

🔍 Shipment Confirmation & Order Tracking

Confirmation

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)

Tracking Active

Tracking information will typically become active within 24 hours after shipment

🌐 Customs, Duties and Taxes

Luma Health LLC is not responsible for any customs duties, import taxes, or other fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

⚠️ Damages

Luma Health LLC is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipping carrier directly to file a claim.

Important: Please retain all packaging materials and damaged goods before filing a claim with the carrier. Claims cannot be processed without original packaging documentation.

✈️ International Shipping Policy

At this time, Luma Health LLC only ships within the United States and does not offer international shipping.

🇺🇸

Domestic Shipping Only Luma Health LLC currently ships to all eligible states within the United States. International orders cannot be accepted at this time.

↩️ Returns Policy

Please refer to our Refund, Auto-Refill & Cancellation Policy for detailed information regarding returns, refunds, eligibility requirements, and procedures.

Refund, Auto-Refill & Cancellation Policy

View full details on refund eligibility, auto-refill timelines, cancellation windows, and shipping discrepancies.

View Policy →