Effective Date: June 2026 · Last Updated: September 18, 2026
Luma Health is committed to providing clear and transparent information about the fulfillment and delivery of products ordered through our platform. This Shipping Policy explains how prescription treatments and other eligible products are shipped, free of charge, to your door.
Prescription medications are available only after evaluation by a licensed healthcare provider.
Completing an order, medical intake, or consultation does not guarantee that a prescription will be issued. A licensed healthcare provider will review your health information and determine whether a requested treatment is medically appropriate.
If a prescription is issued, it will be sent to a licensed pharmacy for fulfillment. The dispensing pharmacy is responsible for preparing, dispensing, and shipping the prescribed medication in accordance with applicable state and federal requirements.
Delivery estimates are not guaranteed. Shipping times may vary based on pharmacy operations, product availability, patient location, weekends, holidays, carrier delays, weather, or other circumstances outside of our control.
Standard shipping: FREE. Any additional or expedited shipping options and associated costs will be displayed before purchase when available.
There are no undisclosed shipping charges added after an order has been completed.
Products and prescription treatments are shipped only to locations where the applicable product or treatment can legally be provided.
Availability may vary by state, treatment, healthcare provider, dispensing pharmacy, and other applicable requirements.
We currently ship eligible orders within the United States where services and fulfillment are available.
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing your order. If you need to change your shipping address, contact our customer support team as soon as possible.
Once an order has been shipped by the dispensing pharmacy or fulfillment provider, we may not be able to change the delivery address.
When tracking information is available, it will be provided after your order has shipped.
Please allow time for the carrier's tracking system to update after receiving your tracking information.
If you have not received tracking information within the expected shipping timeframe, please contact our customer support team.
Occasionally, an order may take longer than the estimated delivery timeframe due to circumstances such as product availability, carrier delays, severe weather, holidays, or other circumstances outside of our control.
If your order is significantly delayed, please contact us so our customer support team can help investigate its status.
If tracking indicates that your package was delivered but you have not received it, or if your shipment arrives damaged, please contact us promptly.
We will work with the applicable pharmacy, fulfillment provider, or shipping carrier to investigate the issue and determine the appropriate next steps.
Replacement eligibility may depend on the circumstances of the shipment and the policies applicable to the product or prescription.
Because prescription medications may be prepared specifically for an individual patient, an order may not be eligible for cancellation once the prescription has been prepared by the dispensing pharmacy.
If you need to cancel an order, contact us as soon as possible.
For additional information regarding cancellations and refunds, please review our Refund & Cancellation Policy.
If you enroll in a treatment plan that includes recurring shipments, subsequent orders may be shipped according to your treatment and billing schedule.
Any applicable recurring charges, renewal terms, and cancellation requirements are disclosed during checkout.
You may contact customer support regarding an upcoming shipment or manage your plan in accordance with the cancellation terms applicable to your purchase.
Non-prescription products, including eligible supplements, do not require prescription approval and may follow different fulfillment timelines.
The applicable price, shipping cost, and other order information will be disclosed before purchase.
If you have questions about an order, shipment, or delivery, please contact:
Operated by Luma Health International LLC
8 The Green, Dover, DE 19901
Phone: (728) 209-8131
Email: [email protected]
Please include your name and relevant order information when contacting us about an existing shipment so that our team can assist you.