Effective Date: June 2026
By completing a purchase, you acknowledge and agree that all charges are final. If you have questions about a specific charge, please contact our care team using the information above.
All patients enrolled with Luma Health are automatically scheduled for monthly or quarterly auto-refills depending on their selected treatment plan.
⏱️ 15-Day Billing Notice: To stop an upcoming bill, cancellation or pause requests must be submitted at least 15 days before the next scheduled billing date.
Cancellation or pause requests submitted at least 15 days before the next scheduled billing date will stop the upcoming bill and its associated auto-refill.
If a cancellation or pause request is submitted less than 15 days before the next scheduled billing date, Luma Health cannot guarantee that the upcoming bill or associated auto-refill will be stopped. As stated above, any charges already submitted are final and non-refundable.
If a patient reports not receiving their medication but delivery is confirmed by the carrier and within our fulfillment records, Luma Health may offer a one-time reshipment, subject to verification and review on a case-by-case basis. A reshipment is not a refund, and this policy does not entitle a patient to a refund in place of a reshipment.
📋 Reshipment requests are reviewed individually. Eligibility is not guaranteed and is determined at Luma Health's discretion following carrier and fulfillment confirmation.
Our Commitment. This policy reflects Luma Health's commitment to exceptional patient care, transparency, and compliance with applicable professional and regulatory standards. If you have any questions about this policy or your specific situation, please contact us at [email protected] or (728) 209-8131.