- Start your new provider FIRST (e.g., Luma Health at $90–$165/mo flat) to avoid treatment gaps.
- Request your medical records from the current provider — prescription history, dose, titration timeline.
- Initiate cancellation via the current provider's account dashboard or written email to support.
- Get written confirmation of cancellation in your email.
- Verify no charge on the next billing cycle.
Don't cancel before your new provider's medication ships. The sequencing matters — cancel-first creates a 1–3 week treatment gap.
Below is every major U.S. GLP-1 telehealth provider with a dedicated cancellation breakdown — organized by category (major brand-name telehealth, GLP-1-focused telehealth, annual/structured programs, and other compounded providers). Each entry covers the specific cancellation method, what to watch for (auto-renewal timing, retention discounts, contract terms), and how the typical cost compares to Luma Health. The universal 5-step process above works for all of them; the provider-specific notes below cover the quirks that trip patients up.
Cancellation Guides by Provider
Find your current provider below for the specific cancellation method, refund policy notes, and retention-offer warnings.
Major Brand-Name Telehealth
Cancellation method: Account dashboard → Account Settings → Cancel Subscription, or email [email protected] with "CANCEL SUBSCRIPTION" in the subject line.
Refund policy: No refund for the current cycle. Future charges stop immediately upon confirmed cancellation.
Cancellation method: ro.co account portal → Settings → Subscription → Cancel, or email [email protected]. Ro separates medication and membership billing — confirm BOTH are cancelled.
Refund policy: No refund for the current cycle on either component.
Cancellation method: PlushCare member portal → Membership → Cancel, or call their support line directly. PlushCare bundles a $99/month membership with visit fees and medication — these are billed as separate line items.
Refund policy: Membership fee typically non-refundable for the current period; per-visit charges are for services already rendered.
Cancellation method: LifeMD patient portal → Subscription Settings → Cancel, or email [email protected]. LifeMD operates across multiple health categories — weight loss is one of several membership tracks.
Refund policy: Standard month-to-month — no refund for current cycle, future billing stops upon confirmed cancellation.
GLP-1-Focused Telehealth
Cancellation method: Patient portal → Account → Cancel Membership, or email [email protected]. Cancel membership AND medication subscription separately — they may bill on different cycles.
Refund policy: No refund on the current month once medication has been processed for shipment.
Cancellation method: henry.co patient portal or email their support team directly. No separate membership fee — one cancellation stops all billing.
Refund policy: Month-to-month plans cancel immediately for future billing; current cycle is not refunded.
Cancellation method: Found app → Profile → Subscription → Cancel Program, or email [email protected]. Found's behavioral coaching subscription and medication subscription may need to be cancelled as separate steps.
Refund policy: Found may offer a "coaching pause" instead of full cancellation — read carefully before accepting, as pause typically resumes billing automatically.
Cancellation method: Noom app → Profile → Subscription → Cancel, or email [email protected]. Noom separates the Noom app coaching subscription from the Noom Med prescription — canceling one does not cancel the other.
Refund policy: No refund for the current billing cycle on either component.
Annual / Structured Programs
Cancellation method: Email [email protected] with a written cancellation request. Calibrate requires explicit written notice — there is typically no self-serve "cancel" button in the portal for the annual program.
Refund policy: Calibrate's refund window is typically 14–30 days from program start. After that window, refunds for unused months are at Calibrate's discretion and generally not provided. Document all communication in writing.
Cancellation method: WW (WeightWatchers) account settings → Sequence/Clinic membership → Cancel, or contact WW member support. Sequence is integrated into the broader WeightWatchers points/app ecosystem — clarify whether canceling Sequence also affects your core WW membership if you have both.
Refund policy: Standard month-to-month — no refund for the current cycle.
Other Compounded Providers
Cancellation method: Fridays Health patient portal or email their support team. Some Fridays plans include in-person or hybrid components — confirm whether any in-clinic scheduling needs separate cancellation.
Refund policy: No refund on the current billing cycle for standard month-to-month plans.
Cancellation method: Shed's patient portal or direct email to their support team. Pricing and plan tiers vary — confirm your specific plan's cancellation terms before initiating.
Refund policy: No refund on current cycle once medication has shipped.
Why Patients Cancel GLP-1 Subscriptions in 2026
The most common reasons patients leave their current GLP-1 telehealth provider fall into a few clear categories:
Cost increases at maintenance doses. Many providers charge more for higher tirzepatide doses (10mg, 12.5mg, 15mg). Luma Health's flat $165/mo applies regardless of dose, making maintenance dramatically cheaper over the long run.
Membership-plus-medication math. Mochi $79 + $129 = $208/mo. Ro $99 + $145–$165 = $244–$264/mo. PlushCare $99 membership + $150–$230 medication + visit fees. The hidden complexity of bundled pricing drives many patients to switch to flat-fee providers once they actually total up what they're paying.
Annual contract regret. Calibrate's $1,649–$1,799 upfront commitment feels riskier in hindsight than it did at signup. After year one, many patients switch to month-to-month providers to regain flexibility.
Slow approval / scheduling friction. Found's behavioral coaching intake can take 12–24 days to first medication. Ro's required video consultation adds scheduling delay versus async intake models. Patients increasingly want faster access.
Coaching mismatch. Some patients sign up for behavioral programs (Found, Noom Med, Calibrate, Sequence) and realize over time that they primarily want medication + clinical oversight without the coaching layer. Luma Health serves that specific need at significantly lower cost.
After Canceling: Switching to Luma Health
If cost or fit is the reason you're canceling, Luma Health offers compounded semaglutide at $90/month and compounded tirzepatide at $165/month — flat pricing, no membership fees, clinical oversight through Wasef Health, PC, and 5–10 day delivery from VialsRX.
| Factor | Typical Competitor | Luma Health |
|---|---|---|
| Monthly cost (tirzepatide) | $200–$400/mo all-in | $165/mo flat |
| Monthly cost (semaglutide) | $178–$249/mo all-in | $90/mo flat |
| Membership fee | Often required ($79–$199/mo) | None |
| Annual cost (tirz) | $2,400–$4,800+/year | $1,980/year flat |
| Contract | Varies — many require 3–12 month commitment | Month-to-month |
| Provider focus | Bundled or general telehealth | GLP-1 specialist clinical team |
| Time to medication | 7–24 days | 5–10 days |
💰 Typical annual savings switching to Luma Health: Most patients save $1,000–$3,000/year by switching from a bundled or membership-based provider to Luma Health's flat pricing — for the same physician-prescribed compounded medication.
"The single most common mistake we see is patients canceling their old provider before their new prescription has shipped. A treatment gap of even one to two weeks can mean restarting titration from a lower dose, which slows progress and can reintroduce side effects you'd already worked through. Always confirm your new medication is on its way before you cancel anything."
Common Cancellation Pitfalls (and How to Avoid Them)
Auto-renewal timing
Most providers auto-renew 3–7 days before the next billing cycle. Cancel at least 5–7 days early to avoid being charged for another month.
Retention discounts
Most providers offer 50% off, a free month, or paused billing when you try to cancel. Compare any one-time discount against permanently cheaper alternatives before accepting — it rarely beats switching outright.
Annual commitments
If you signed up for a 1-year program (Calibrate, some Sequence plans), refunds may be limited or unavailable outside an early trial window. Read your original contract terms before initiating cancellation.
In-transit medications
If your medication has already shipped, you'll still be billed for that cycle even if you cancel before delivery. Cancellation stops future orders, not orders already in motion.
Membership vs. medication separate billing
Some providers (Mochi, PlushCare, Ro) bill the membership fee and medication separately, sometimes on different cycles. Confirm BOTH stop after cancellation — not just one.
Bundled non-weight-loss services
If you used the provider for other services (PlushCare's primary care, LifeMD's urgent care, WW's core membership), confirm exactly which services you're canceling versus keeping active.
Frequently Asked Questions
Five universal steps work for every major GLP-1 telehealth provider: (1) Start your new provider FIRST to avoid treatment gaps, (2) Request your medical records — prescription history, dose, titration timeline, (3) Initiate cancellation via account dashboard or written email to support, (4) Get written confirmation in your email, (5) Verify the next billing cycle shows no charge. Don't cancel until your replacement medication is on the way.
Refund policies vary by provider. Most month-to-month plans don't refund the current cycle but stop future charges. Annual or multi-month commitments may have proration windows. Calibrate's one-year program and similar annual contracts often have specific refund windows, typically 14–30 days from start. Always contact the provider directly to confirm your eligibility before canceling.
Existing medication on hand remains yours — it's already been dispensed and paid for. New refills require ongoing program enrollment with a provider. Request a copy of your medical records (intake history, current dose, titration schedule, any clinical notes) before canceling so your next provider can continue treatment without restarting titration from a lower dose.
There shouldn't be, if you sequence the switch correctly. Start your new provider's intake first (5–10 minutes online with Luma Health), wait for prescription approval (same-day to 24–48 hours typical), wait for medication shipment (2–3 business days from VialsRX), THEN cancel your current subscription. This sequence prevents any gap. Don't cancel first or you risk going 1–3 weeks without medication during the transition.
Yes. Luma Health accepts intake from patients currently on any other compounded GLP-1 provider's program. Your medical records — current dose, titration timeline — help Wasef Health, PC clinicians continue treatment at your established dose without restarting at the lowest titration step. Luma Health at $90–$165/month flat is typically 30–60% cheaper than most competitor providers; most patients save $1,000–$3,000/year by switching.
Document everything in writing. Email cancellation requests create a paper trail. If the company continues to charge after a documented cancellation request, dispute the charges with your credit card company as a fallback. Most major providers have responsive cancellation flows; if yours doesn't, that's worth noting and escalating directly with their support team.
Industry patterns suggest the average patient stays roughly 4–7 months with their first GLP-1 provider before either pausing treatment or switching providers. Common reasons for switching: cost increases at maintenance doses, dissatisfaction with the support model, finding cheaper alternatives, or contract terms becoming a bad fit. Luma Health's flat $90–$165/month pricing directly addresses most cost-related switching reasons.