Refund, Auto-Refill & Cancellation Policy

All Sales Are Final

ALL SALES ARE FINAL. No refunds are provided. Once a payment has been submitted — including for a telehealth consultation, medication, or membership — that charge is final and non-refundable, regardless of whether a prescription is issued, dispensed, shipped, or delivered.

For the governing policy, see our Refund & Cancellation Policy. Cancellation of an upcoming auto-refill does not reverse charges already submitted.

Auto-Refill Policy & Cancellation Requirements

All patients enrolled with Luma Health are automatically scheduled for monthly or quarterly auto-refills depending on their selected treatment plan.

To stop an upcoming bill, cancellation or pause requests must be submitted at least 15 days before the next scheduled billing date.

If a cancellation or pause request is submitted less than 15 days before the next scheduled billing date, Luma Health cannot guarantee that the upcoming bill or associated auto-refill will be stopped. Any orders that have already been processed or shipped are non-refundable.

Shipping Discrepancies

If a patient reports not receiving their medication but delivery is confirmed by the carrier and within our fulfillment records, Luma Health may offer a one-time reshipment, subject to verification and review on a case-by-case basis.

This policy reflects Luma Health's commitment to exceptional patient care, transparency, and compliance with applicable professional and regulatory standards.