Mochi Health doesn't offer self-service cancellation — you'll need to contact their support team directly, and it's worth checking for a commitment period first.
Mochi Health's model combines a separate membership fee with medication cost, which is a common reason patients look to switch. Below is how to cancel cleanly, plus what to line up first if you're moving to a new provider.
If you're considering leaving Mochi Health, cost is a common reason: their model layers a membership fee on top of medication cost, which can bring the combined monthly total higher than a flat-rate provider charging for medication and care together.
How to Cancel Your Mochi Health Membership
Unlike some telehealth platforms, Mochi Health doesn't have a self-service cancellation button in its patient portal — cancellation requires contacting their support team directly. Before reaching out, log into your patient portal and locate your enrollment agreement to check whether you're in a commitment period. If you are, ask support directly what your obligation or early termination fee would be, and weigh that against the ongoing savings of switching immediately — in most cases where several months of treatment remain, switching now still comes out ahead even after accounting for a termination fee.
When you contact support, submit a clear written cancellation request that includes your name, account details, and a specific request for written confirmation of your cancellation date and that no further billing will occur. Save that confirmation, and check your bank or card statement for two to three billing cycles afterward to make sure charges actually stop.
What to Line Up Before You Cancel
Stopping GLP-1 medication abruptly, even for a few weeks, can lead to appetite returning and some weight regain. If you're switching providers rather than stopping treatment, start your new provider's medical evaluation before canceling Mochi Health — that way your new prescription is approved and shipping before your current supply runs out, avoiding an unnecessary treatment gap.
Note your current medication, dose, and how long you've been on it in writing before you start your new intake. Sharing that history with your new provider lets them continue your treatment at the appropriate dose without needing to restart titration from scratch.
Luma Health uses one flat monthly price — $197/month for compounded semaglutide, $297/month for compounded tirzepatide — with your medical evaluation, provider visits, dose adjustments, and shipping included. No separate membership fee stacked on top. See how it works →
Is Switching Right for You?
- Find Mochi's combined membership + medication cost adds up more than expected
- Want a single flat price instead of separate fees
- Are otherwise satisfied with your current dose and progress
- Can line up a new provider before your current supply runs out
- Are unsure whether you're in a commitment period
- Haven't yet calculated your total 12-month cost at your target dose
- Have an active side-effect or dosing issue still being resolved
One flat price.
No membership fee.
Luma Health's $197/month semaglutide and $297/month tirzepatide include your medical evaluation, provider visits, and shipping — nothing extra to track.
Get Started → Or start your free health assessmentFrequently Asked Questions
Mochi Health doesn't offer a self-service cancellation option in the patient portal as of publicly available information — cancellation requires contacting their support team directly.
It depends on whether you're in a commitment period under your specific enrollment agreement. Check your portal or ask support directly what fee, if any, applies to your plan.
Start your new provider's medical evaluation while you still have some current medication remaining, so your new prescription is approved and shipping before your Mochi Health supply runs out.
Your current medication, dose, how long you've been taking it, and any side effects you've experienced. This lets a new provider continue your treatment plan without unnecessary retitration.
A brief, well-managed transition between providers (days, not weeks) is unlikely to cause meaningful regain. Longer gaps carry more risk of appetite returning, which is why lining up your new provider before canceling matters.
Luma Health uses one flat monthly price ($197 for semaglutide, $297 for tirzepatide) that includes your medical evaluation and provider visits. Mochi Health's model separates a membership fee from medication cost, which can add up to a higher combined total for some patients — compare your specific total cost across a full year before deciding.
References
- U.S. Food and Drug Administration. Prescribing Information for Wegovy (semaglutide) and Zepbound (tirzepatide). FDA.gov. 2025. FDA Drug Approvals Database
- Wilding JPH, et al. Weight regain and cardiometabolic effects after withdrawal of semaglutide: the STEP 1 trial extension. Diabetes Obes Metab. 2022;24(8):1553-1564. PubMed 35441470
- U.S. Food and Drug Administration. Human Drug Compounding and the FD&C Act. FDA.gov. FDA.gov