Mochi Health doesn't offer self-service cancellation — you'll need to contact their support team directly, and it's worth checking for a commitment period first.
Mochi Health's model combines a separate membership fee with medication cost, which is a common reason patients look to switch. Below is how to cancel cleanly, plus what to line up first if you're moving to a new provider.
If you're considering leaving Mochi Health, cost is a common reason: their model layers a membership fee on top of medication cost, which can bring the combined monthly total higher than a flat-rate provider charging for medication and care together.
How to Cancel Your Mochi Health Membership
Unlike some telehealth platforms, Mochi Health doesn't have a self-service cancellation button in its patient portal — cancellation requires contacting their support team directly. Before reaching out, log into your patient portal and locate your enrollment agreement to check whether you're in a commitment period. If you are, ask support directly what your obligation or early termination fee would be, and weigh that against the ongoing savings of switching immediately — in most cases where several months of treatment remain, switching now still comes out ahead even after accounting for a termination fee, since the accumulated savings from a lower ongoing price typically outweigh a one-time fee.
When you contact support, submit a clear written cancellation request that includes your name, account details, and a specific request for written confirmation of your cancellation date and that no further billing will occur going forward. Save that confirmation, and check your bank or card statement for two to three billing cycles afterward to make sure charges actually stop. If you don't receive a response within a few business days, following up in writing (rather than waiting indefinitely) helps ensure your request doesn't get lost, and keeps a documented timeline of your attempts to cancel in case a dispute becomes necessary later, which is worth having on hand regardless of how the situation ultimately resolves for your account.
Documenting Your Cancellation Properly
Before cancelling, take a screenshot of your current membership status, your listed billing date, and any active prescriptions on file. If a cancellation doesn't process cleanly — which happens more often than most patients expect with subscription health services generally — having a timestamped record of what your account looked like beforehand makes any dispute with your bank or card issuer considerably easier to resolve. After cancelling, request written confirmation by email if it isn't provided automatically; a screenshot of an in-app "cancelled" status is useful, but a dated email confirmation is stronger documentation if you ever need to dispute a charge later.
It's also worth checking your account roughly 30 and 60 days after cancellation, not just immediately afterward. Some subscription billing systems have a delay between when a cancellation is logged and when it actually stops a scheduled charge, and catching a stray charge within a billing cycle or two is far easier to resolve directly with the company than disputing a charge from several months back, when the specific details of your original cancellation request may be harder to reconstruct.
If a Charge Continues After You've Cancelled
If you've cancelled, received confirmation, and a charge still appears, start by contacting Mochi Health's support directly with your cancellation confirmation in hand — this resolves the issue for most patients without needing to escalate further. If support doesn't resolve it within a reasonable timeframe (a few business days), your card issuer's dispute process is the next step; banks and credit card companies generally require you to have made a good-faith attempt to resolve directly with the merchant first, which is exactly what your documented cancellation confirmation demonstrates.
Keep in mind that a dispute takes time to resolve on the bank's side too, often several weeks, so acting promptly once you notice an unexpected charge shortens that timeline meaningfully compared to waiting and disputing several charges at once later on. Most disputes of this kind, backed by clear documentation showing you cancelled in good faith and followed up appropriately, resolve in the patient's favor within a reasonable timeframe.
What to Line Up Before You Cancel
Stopping GLP-1 medication abruptly, even for a few weeks, can lead to appetite returning and some weight regain. If you're switching providers rather than stopping treatment, start your new provider's medical evaluation before canceling Mochi Health — that way your new prescription is approved and shipping before your current supply runs out, avoiding an unnecessary treatment gap.
Note your current medication, dose, and how long you've been on it in writing before you start your new intake process. Sharing that history with your new provider lets them continue your treatment at the appropriate dose without needing to restart titration from scratch, which can otherwise delay reaching your effective maintenance dose again and cost you additional weeks or months of progress toward your goals.
Luma Health uses one flat monthly price — $197/month for compounded semaglutide, $297/month for compounded tirzepatide — with your medical evaluation, provider visits, dose adjustments, and shipping included. No separate membership fee stacked on top. See how it works →
Common Reasons Patients Leave Mochi Health Specifically
Beyond general cost concerns, a few specific patterns come up repeatedly among patients who've used Mochi Health and later switched. The separate membership-plus-medication billing structure means the actual monthly total can be harder to predict than a single flat number, particularly as dose adjustments change the medication portion of the bill over the course of treatment, sometimes without a clear advance notice of the change. Some patients also report that the lack of a self-service cancellation option adds unnecessary friction when they've already decided to leave, requiring a support interaction rather than a simple account setting change that other platforms offer, which can feel like an unnecessary hurdle at a point when a patient has already firmly made their decision to move on.
Others cite wanting a provider more specifically focused on GLP-1 treatment with a flat, predictable price, rather than navigating a membership fee that's billed separately from medication and can create confusion about total monthly cost, especially for patients comparing options across multiple providers with different billing structures and payment schedules.
Calculating Your Actual Annual Cost Before Deciding
Before deciding whether to switch, it's worth doing the actual math rather than comparing month-one prices. Take Mochi Health's membership fee, multiply by 12, then add 12 months of medication cost at your expected dose. Compare that total directly against a flat-rate provider's annual cost (monthly price times 12, with no separate membership fee). For most patients on an ongoing GLP-1 regimen, this calculation helps clarify whether the separate-billing structure is actually costing more than a bundled flat-rate alternative once the full year is accounted for, rather than relying on a surface-level comparison of just the membership fee alone, which can be misleading if compared in isolation from the medication cost that's billed separately.
Carrying Forward Lab Work or Recent Bloodwork
If Mochi Health ordered any lab work as part of your evaluation, ask for a copy of those results before you cancel — most patient portals let you download or export lab reports directly. Sharing recent labs with your new provider can sometimes reduce or eliminate the need for a repeat panel, depending on how recent the results are and what your new provider specifically requires for their own evaluation process. This is a small step that's easy to forget once you've decided to switch, but it can save you both time and an additional lab fee if your new provider accepts existing results rather than requiring you to start from scratch with fresh bloodwork drawn again.
Is Switching Right for You?
Whether switching away from Mochi Health makes sense depends on your specific priorities around cost predictability, cancellation convenience, and whether you value the separate membership structure or would prefer a single flat monthly price covering everything at once. Weighing your specific situation against these factors, rather than a generic recommendation, will give you a clearer answer about whether the switch is worth the effort involved.
- Find Mochi's combined membership + medication cost adds up more than expected
- Want a single flat price instead of separate fees
- Are otherwise satisfied with your current dose and progress
- Can line up a new provider before your current supply runs out
- Are unsure whether you're in a commitment period
- Haven't yet calculated your total 12-month cost at your target dose
- Have an active side-effect or dosing issue still being resolved
One flat price.
No membership fee.
Luma Health's $197/month semaglutide and $297/month tirzepatide include your medical evaluation, provider visits, and shipping — nothing extra to track.
Get Started → Or start your free health assessmentFrequently Asked Questions
Mochi Health doesn't offer a self-service cancellation option in the patient portal as of publicly available information — cancellation requires contacting their support team directly.
It depends on whether you're in a commitment period under your specific enrollment agreement. Check your portal or ask support directly what fee, if any, applies to your plan.
Start your new provider's medical evaluation while you still have some current medication remaining, so your new prescription is approved and shipping before your Mochi Health supply runs out.
Your current medication, dose, how long you've been taking it, and any side effects you've experienced. This lets a new provider continue your treatment plan without unnecessary retitration.
A brief, well-managed transition between providers (days, not weeks) is unlikely to cause meaningful regain. Longer gaps carry more risk of appetite returning, which is why lining up your new provider before canceling matters.
Luma Health uses one flat monthly price ($197 for semaglutide, $297 for tirzepatide) that includes your medical evaluation and provider visits. Mochi Health's model separates a membership fee from medication cost, which can add up to a higher combined total for some patients — compare your specific total cost across a full year before deciding.
Follow up directly with Mochi Health support and explicitly request written confirmation by email. An in-app status alone is weaker documentation than a dated email if you later need to dispute a charge with your bank.
Check at roughly 30 and 60 days after cancellation, not just immediately afterward, since some billing systems have a delay between logging a cancellation and stopping a scheduled charge.
Contact Mochi Health support directly first with your cancellation confirmation in hand. If that doesn't resolve it within a few business days, your card issuer's dispute process is the next step, and acting promptly shortens the resolution timeline considerably.
This depends on the specific terms of your enrollment agreement. Ask support directly whether any prorated refund applies to your situation before assuming either way.
References
- U.S. Food and Drug Administration. Prescribing Information for Wegovy (semaglutide) and Zepbound (tirzepatide). FDA.gov. 2025. FDA Drug Approvals Database
- Wilding JPH, et al. Weight regain and cardiometabolic effects after withdrawal of semaglutide: the STEP 1 trial extension. Diabetes Obes Metab. 2022;24(8):1553-1564. PubMed 35441470
- U.S. Food and Drug Administration. Human Drug Compounding and the FD&C Act. FDA.gov. FDA.gov